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1640 Camino Del Rio N #202, San Diego, CA 92108

© 2017 Mexsteam carpet cleaning

Service procedures & additional fees:

To avoid any misunderstanding we provide you some information regarding to the services procedures and additional charges. 
our customers are very important to us. we will never charge extra fee for no reasons and all extra charges will be legitimate and affordable to all customers. 
the reason that we have extra charges is because of time consuming and difficulty of labor. 
we appreciates your understanding!

please read and accept or decline at the bottom.

1. our promotional deals includes only the basic cleaning.

(pre-spotting, steam cleaning and deodorizing) good for fairly clean to slightly dirty carpet! heavily soiled carpets and pets odor treatment will be an extra charge. 

2. travel fee will apply for traveling over 15 miles from zip code 92116 (Normal heights/North park).

(apply only when redeeming vouchers)

3. extra fees will apply for apartment buildings, second floor levels (and up), far distance between cleaning areas (big houses).

(apply only when redeeming vouchers)

**no extra charge if on street level and within 50' from the vehicle** 

** upholstery cleaning: only within 50' away from main door please!

     we won't be able to clean upholstery if more then 50' from main door (big houses)

4. Rooms can not be converted to stairs. Stairs will be an additional charge.

5. we do not move furniture! we'll be happy to help move a table or small couch.

6. our basic services do not include pre-vacuuming of the carpet or sofa. the carpet or sofa must be vacuumed before we start with the process. 

please make sure the carpet or sofa is well vacuumed before our arrivals. optional pre-vacuuming for additional charge, needs to be coordinated in advance. 

7. we do not return for a redo in any circumstances. we DO NOT guarantee a removal of stains, spots, odor etc.. the cleaning service will be final. for best cleaning results, text or email us in details the condition of the carpet/furniture and we'll sent you pre-treating instructions.

8. move in/out appointments: please make sure the power is ON on the day of service. and schedule a power Off with SDG&E the day after the cleaning day.

9. please give us at least 48 hours for any cancellation.

10. a reminder with instructions will be send to you as a text message or an email the day before of the appointment day.

but, its your responsibility to confirm your appointment as well!

if you don't get a reminder, please text us at 8583331877 the day before ..confusions can happen!

we most likely won't be able to come or do changes to our schedule on the same day if you didn't confirm.

11. We recommend not to make big plans on the day of service. we need at least one hour window of arrival time. and 2 hours to complete the job. we will notify you in advance on any delay and ETA. it is not necessary to wait for us, you can run your errands normally, we will text you about 30 minutes before our arrival time, so you would have enough time to return to meet us!

Thank you again for your understanding.. we're looking forward to serve you and work with you in the future.

Mexsteam Carpet Cleaning

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